FAQ'S

Once an order is placed everything moves quickly; send us an email immediately and if received prior to the shipment being released to the carrier all efforts will be made to make any changes requested. *Please note: * Any changes to a shipping address may increase the already paid freight. * NO “refunds” on shipping charges for changes made once order has been placed, if the address is modified. * Any additional charges for shipping changes are due by the buyer prior to shipment being released to the carrier. Once an order has been released to the carrier there is no option for changes or holds of the delivery through our office. You may contact the carrier direct for shipment hold or pick up at their station with the tracking number you are sent once your item has shipped.

A: Processing items to ship is 2-4 business days; due to the nature of our items and the values they carry we do not rush to ship items out. *We use all new material in or packing. *Art is packaged in Art Specific boxes, due to this some items ship as “oversized” increasing standard rates. *Orders typically arrive in 5-7 business days however shipping carriers who are experience delays at the time of your shipment it is out of our control once released to the carrier. *You will be sent via email a tracking number once your order is shipped.

A: All shipping charges are advised and due prior to item being released to carrier.

A: Handling charges are to cover the packing time and effort to guarantee the Fine Art or Collectible you purchased arrives as expected for your enjoyment.

A: Short answer is yes but must be first approved prior to purchase some items may have import law or high taxes paid prior to item shipping.

A: All items ship from Deerfield Beach, Florida 33442

A: we must receive an email within 24 hours of carrier dropping of your order. *in the subject it must state “Shipping Damage” attach to this email Photos to include box exterior item and any other photographs you think relevant to this claim. * Once the carrier has processed and “accepted” the damaged claim we will advise you whether we require this item to be returned or discarded. If we request this item be returned to us, we will send a pick up ticket and request you return this to a local carrier location near you. No refunds will be given if the item is required to be returned until we receive this item to our gallery, any additional damaged not noted in the claim will be considered the responsibility of the buyer and the refund may be reduced. At this time all monies paid will be refunded in full to the payment method used or by usps check. ( CC charges will be immediately refunded)

A: Once we have processed a lost claim with the carrier and they have accepted the claim all monies paid will be refunded in full to the payment method used or by usps check within 5 business days ( CC charges will be immediately refunded)